FAQ: Xeno Crisis: a new game for the Sega Genesis / Mega Drive, Dreamcast, Nintendo Switch and Steam
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I select which box art I receive?

You will be able to select your box art and cartridge variation in the backer survey, there will be the the three PAL/NTSC/NTSC-J box art variations to choose from (the collector's edition will have it's unique variations also). All current box art / label artwork is placeholder.

Last updated: December 11, 2017 15:31

I backed the physical release will I get the ROM file?

We're pleased to say all backers of the physical release will also receive a copy of the ROM.

Last updated: December 11, 2017 15:33

How will the controls work?

We were determined to nail the gameplay and controls early on, and the Mega Drive's 3 button pad just doesn't work well for twin-stick shooters, so we needed to come up with an alternative. The 'lock' method in Granada (and Smash TV for that matter) worked really nicely though, and it also turned out that Shock Troopers used this method, so that gave us a lot more confidence that we were going down the right route. Smash TV was obviously designed as a twin-stick shooter, but we've designed Xeno Crisis to use the lock method from the outset and it works great. We also added the ability to alter your shot angle by 45 degrees by pushing 'A' or 'C' whilst firing - Skeleton Krew uses this system too, but you can comfortably play the game without using this system.

Last updated: December 11, 2017 15:33

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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